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Top Skills Deserve the Best Opportunity!
Pompeii’s Plumbing and Heating, Inc. has been an integral and respected part of the Cleveland area’s professional community. Family owned for three generations; we have provided services to the residential and commercial markets since 1941.
Today, Pompeii’s Plumbing and Heating, Inc. makes quality service the trademark. We are committed to the professional responsibility for full service repair, replacement, remodel and installation in plumbing, heating and air conditioning.
Requirements:
- Experience in a dispatching role
- Have exceptional communication skills to interact with co-workers and customers
- Strong customer service skills
- Basic computer skills and experience with Word and Excel programs.
- Ability to answer multiple phone lines
- Able to remain calm and patient under pressure w/ strong decision making skills
- Highly organized and have ability to work in a fast paced environment.
Benefits:
- Highest Industry Compensation Package
- Vacation Pay
- Holiday and Personal Day Pay
- 401K
- Health Insurance
- Continuing Education for the Trade
- Nexstar Network Continuing Education (Service System/Call Center Training)
- Positive Work Environment with a Common Goal to Provide Great Service to Our Incredible Customers!
Responsibilities:
- Above all, our Call Center Staff are responsible for the execution of the perfect service call and delivery of the company core values at every level based on our “Customer 1st” model, along with our Vision & Mission Statements.
- While with integrity our Call Center Staff are responsible for setting the benchmark of professionalism and craftsmanship. Allowing our company to grow and market our excellent reputation for performance.
- To be on time and prepared to work each day with a positive attitude along with a self-motivated approach while following the guidelines within the Pompeii Company Handbook.
