When looking for the best value from a service provider, it is best to understand what value means to you. The dictionary defines value as “a fair return or equivalent in goods, services, or money for something exchanged.”
In the case of a mechanical contractor, customers are looking for value in the quality of the replacement or newly installed parts or equipment. For example, if your contractor gives you the choice of a product that is warranted for five years versus one that is warranted for ten years – and the price for the longer warranty is within reason, it may be more valuable to choose the product with the longer warranty. It may cost more initially but it is less likely to be serviced as much and will last longer.
Similarly, your contractor may offer a value proposition which includes a “good,” “better,” “best” scenario for the product you are shopping for. You may choose from any of the three based on the amount of time you plan to live in your home or the level of comfort or convenience that you are accustomed to. And, if you choose a “good” product over a “best” product, it may diminish the value of your house when it comes time to sell.
Any good contractor who gives you these choices is one who is giving you the best value.
When it comes to service, there are also value choices, too. For example, how important is it to you to work with a contractor who values your time? Today, time can be just as important as money and is certainly a value consideration. One contractor may only be able to give you a large window of time when his company will be able to serve you, say 8:00 a.m. to 3:00 p.m. Is it worth your time or someone else’s to wait? Another contractor may be able to give you a shorter window. It may cost a little more but is it worth it to you? The answer is likely to be yes; and this adds a value to the contractor who respects your time.
Another value consideration when choosing a contractor is the “guarantee proposition.” That is, does your contractor have a service or maintenance plan that will keep your equipment in maximum working order based on regularly scheduled maintenance and inspections? Or would you rather hire a contractor to make the original installation or replacement and “hope” there are no breakdowns or expensive repairs during the time you own your home? There is definite value in a contractor who believes that “face time” is a valuable commodity and would be happy to see you on a regular basis to maintain your equipment and keep you up-to-date on any changes that might affect your equipment.
The true value of a contractor lies in the equipment he sells, the service he provides, and the peace-of-mind and time savings you get in return.
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